If you have received an item in error or if you have made an error on your order, please note the following guidelines for processing a return:

• All returns require authorization; please email requests to salesorder@frommbeauty.com.
• Merchandise returned without return authorization is subject to a minimum 20% restocking fee.
• Merchandise must be shipped prepaid (if the shipping error is Fromm’s mistake, Fromm pays for return shipping).
• Merchandise cannot be returned after 90 days.
• Merchandise returned for credit must be in original packaging, without price stickers or other markings, and in resellable condition.
• No credit will be given for merchandise returned in unsellable condition.
• Merchandise purchased on closeout offers cannot be returned.